Refund Policy

FootballSavage™ Refund Policy

Last Updated: 14.08.2024

At FootballSavage™, we aim to provide high-quality products and a smooth shopping experience. While we strive for perfection, we understand that issues may arise. This policy outlines the terms under which refunds, cancellations, returns, and exchanges are handled.

By purchasing from FootballSavage™, you agree to the conditions stated below.

Refund, Return & Exchange Eligibility

Customers have 30 days from the date of delivery to request a refund, return, or exchange.
Requests submitted after this period will not be accepted under any circumstances.

Order Cancellations

Within 30 minutes of placing the order (and before processing begins):
A 10% cancellation/restocking fee will apply.
If the order is already in the design or packaging stage:
A 30% cancellation/restocking fee will apply.
Orders that have already been dispatched:
Cancellations are not permitted.

Returns

To qualify for a return:

The item must be unused, unworn, and in original condition
All original packaging must be intact
Personalized or customized items are non-returnable

Return shipping:

In some regions, a prepaid return label may be provided
If not provided, return shipping costs are the customer’s responsibility
The return address will be supplied only after approval of the return request

Important Notice

No refunds, returns, or exchanges are accepted after 30 days from delivery
Any item returned outside policy conditions will be rejected

Late Shipping Policy

Shipping delays may occur due to circumstances beyond our control.

If your order has not arrived within 14 days after the end of our stated shipping timeframe, you may request a refund. Each case will be reviewed individually.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If a parcel is:

Sent to an incorrect address, or
Not collected, refused, or otherwise undeliverable,

the shipping carrier may destroy the item.
By placing an order with FootballSavage™, you acknowledge and accept that we are not liable for such losses, and no refund will be issued.

Defective Products Upon Arrival

All products are inspected prior to dispatch. However, if an item arrives defective:

The issue must be reported within 24 hours of delivery
The product must be returned unaltered and in original condition

If packaging is damaged during transit:

A free replacement may be issued upon proof of damage
Customers are responsible for return shipping
A replacement is sent once the return shipment is confirmed

Defects discovered after delivery must be reported within 30 days to be eligible for assistance.

Inquiries & Communication

All refund-related inquiries — including cancellations, returns, late shipping, incorrect addresses, or defective items — must be submitted via email to:

📧 info@footballsavage.com

Requests submitted through any other channel will be considered invalid and will not be processed.

Feedback

We value customer feedback and continuously work to improve our service.
For questions, concerns, or feedback, contact us at: